Guaranteed UK Mainland Delivery
Guaranteed UK mainland delivery varies between products and services.
We will try our best to keep the delivery schedule as accurate as possible. To see delivery schedule check our store page.
We do not deliver to Northern Ireland, Scotland, the Scottish Islands, the Isle of Man and Isle of Wight unless it is specially organised.
E-Mail order notification
We keep you informed of your order progression, and assist you for a convenient delivery date and time. If you are unable to receive the order on the agreed delivery date, please contact us 48 hours prior to your delivery date, otherwise this result in an additional charge for re-delivery. schedule check our store page.
We do not deliver to Northern Ireland, Scotland, the Scottish Islands, the Isle of Man and Isle of Wight unless it is specially organised.
Where is my order?
When you purchase from our website, you will automatically receive order confirmation. We will then contact you via email with an agreed delivery date or with further question. If you don’t receive this email, please call us during office hours.
Delivery time?
The typical delivery time varies on the product type as some products take slightly longer than others. The average dates can range between 7 – 21 working days including manufacturing.
Can I have my order delivered to an alternate delivery address?
We are more than happy to deliver to any alternative address. But if the order has already been dispatched to the original address supplied. It may be too late to change it to an alternative address.
Do I get notified of dispatch?
Yes, when your order is ready for dispatch we will contact you via email with a scheduled delivery date and time.
What happens if I’m not in when the delivery arrives?
You need to be present. Otherwise, the product will be shipped back to us. Causing an additional charge for re-delivery.
The parcel is damaged, what do I do?
We inspect every item before dispatch. However, inspect the packaging for damages and if there are any damages take pictures, and report to the delivery driver, and inform us ASAP.
What if the product was damaged internally?
Every product is tested before dispatch, and packaged adequately to avoid damage. But in the unlikely event there is a problem, please contact us immediately.
Can I hire a courier for delivering outside the mainlands?
Yes, but it will be your responsibility.
How will my order be packaged?
We will ensure the standards of packaging will be adequate for that particular product to arrive safely to you.